Osage Nation members needed energy assistance, crisis support, and membership services, but the path to each was fragmented and slow — hardest to navigate exactly when a member was already in crisis.
myOsage brings those services into one member portal, backed by a design system so the Nation can keep adding programs without rebuilding the experience each time. I led the service design and the system underneath it — simplifying intake, reducing barriers, and making critical help reachable when it's needed most.
Role
I led the service design and design-system work — mapping member journeys across programs and building the components and patterns that keep the portal consistent as it grows.
Walkthrough
A closer look, screen by screen.
01 / 05
Members reach for these services on some of the hardest days of their lives, and the old path to them was fragmented and slow — exactly when speed and clarity matter most. The design started from the moment of need, not the org chart of programs behind it.
02 / 05
myOsage brings crisis, energy, and membership services into a single member portal, so a member has one place to find help and see where they stand.
03 / 05
Crisis intake is the heart of it. A daunting application is broken into clear steps — Getting Started, Applicant Information, Supporting Documents, Review & Submit — and a Documents You'll Need panel tells members exactly what to gather up front, so people aren't sent back to the start partway through.
04 / 05
Each member gets a clear account view to track an application's status — draft, submitted, processing, approved — so the process doesn't go dark after they hit submit.
05 / 05
Underneath sits a design system — color, type, components, and patterns anchored in the Nation's own identity — so new programs can launch on a consistent, accessible foundation without rebuilding the experience each time.
What shipped
Unified crisis, energy, and membership services into a single myOsage portal.
Designed crisis-assistance intake as a guided, step-by-step flow built for high-stress moments.
Built a design system so new programs launch on a consistent, accessible foundation.
Gave members a clear account view to track every application's status.
Selected decisions
- 01
Designed a guided application wizard — Getting Started, Applicant Information, Supporting Documents, Review & Submit — that breaks a daunting form into clear steps.
- 02
Told members exactly what to gather up front with a Documents You'll Need panel, so people aren't sent back to the start mid-application.
- 03
Gave each member a dashboard with live application status — draft, submitted, processing, approved.
- 04
Anchored the system in the Nation's identity for a portal that feels official and trustworthy.